Frequently Asked Questions 
Are there any sales taxes?
Canadians pay 7% gst on purchases.

How can I Pay?
•  I only accept paypal, I feel it is the safest and fastest way to pay.
•  I do not accept personal checks, money orders, or cashier checks
( unless otherwise agreed apon).
 
 
If you are in my location or going to be - Red Deer, Alberta, Canada - contact me and we can make some kind of arrangement  for payment and/or delivery.
 
 

How will your products be shipped?
Wirebutterfly Jewelry ships all handcrafted creations in a hand stamped white jewelry boxes, or decorative packaging.   The boxes make the jewelry ready as gifts, for yourself and others.  Vintage and second hand jewelry is shipped in jewelry bags only.  I ship all jewelry in a plastic jewelry bag to protect it.  All small orders (under 2 lbs.) are shipped in bubble padded bags, larger orders (over 2 lbs.) will be sent in a well padded box. 
 
Your products will be shipped via Canada Post small packet air ( under 2 lbs.), unless otherwise requested.  This means it will take approximately 5-25 days for you to receive it, depending on location where you request it be shipped to

What is your return policy?
Wirebutterfly Jewelry is both handmade and unique.  Every piece will be different, if for some reason you are unhappy with the quality, I will give you a full refund or exchange upon return of product in good condition (or as described in communication and agreement between the two of us).  Return shipping is responsibility of customer, and needs to be returned within 14 days of confirmation of return via email.  If the product is returned damaged, the buyer pays the shipping and a 25% fixing fee.

How can I contact you?
Please contact me with any questions or comments you may have:  click here
 
Shipping & Handling
Canada and the US:
I will ship with Canada Post ( Canadian version of Usps) Most ecomomical shipping, unless otherwise requested
 
  • standard $5.99 usd
  • $0.49usd for each additional item
  • insurance optional for addition $1.50usd
 
International
  •  
  • Standard  $7.99usd, add $0.99usdfor each additional item. 
  • Shipping ground small parcels through Canada Post.  Can take 5 to 25 days. 
  • optional $1.50usd for insurance
 
 
 
If you need your item faster, please email me and we can go through another option. contact me

Do you offer a warrantee or guarantee on products?
All Wirebutterfly Jewelry products are handmade, unique creations, each one will be different.  (Except toe rings, earrings, and rings,  they are so simple and easy to combine with other pieces, they are a staple in your collection).  I am confident that you will love them.  But, if for some reason you are unhappy with the quality, I will give you a full refund or exchange upon return of product in good condition (or as described in communication and agreement between the two of us).  Return shipping is responsibility of customer, and product(s)needs to be received by me, within 10 days of confirmation of return via email. Products are not warranteed or guaranteed if misused or abused ie. damage due to sleeping with jewelry on.  Read tips on caring and cleaning jewelry.

Is my credit card information safe and secure when ordering?
Yes, at Wirebutterfly Jewelry.com when you purchase using credit cards you can only purchase using PayPal.  This is a completely secure merchant account system that automatically checks your credit card number and deposits the money into my bank account without anyone ever seeing your credit card number or information.  Paypal is extremely secure more about this or to sign up click here.

What is your privacy policy?
(Click here) for Wirebutterfly.com privacy policy.